What Should I Do If My Mower Shuts Down Before Reaching the Charging Station?

1️⃣ Check battery level before returningVerify the mower’s battery when it starts returning to the charging station. If the battery is below 15% and shuts down before reaching the station, contact support for assistance.
2️⃣ Update the firmwareMake sure the mower’s firmware is updated to version 1.16 or above.
3️⃣ Check for error codesIf an error code appears during the return process, follow the corresponding troubleshooting steps.
4️⃣ Contact support if the problem persistsProvide the following information:
● Device SN
● Video or photos showing the issue
● Date and time the problem occurred
Support will help you resolve the issue as soon as possible.