Rachel

If a device button (e.g., the Stop button) is unresponsive, this is usually caused by a stuck button or a temporary system issue. Please follow these steps:1.Check around the button for dirt or deb...

A flashing error light indicates the device has an abnormal condition.1.Open the app to check the specific error code2.Restart the device to see if it recovers3.If it continues flashing, contact cu...

This usually means LoRa communication is disconnected. Please re-pair the LoRa.Pairing notes:1.It is recommended to restart the machine before pairing2.Entering pairing mode will have a voice promp...

1.Check RTK base station status● Make sure the base station green light is solid on● Ensure no obstructions within 120° above the base station● Ensure no buildings, trees, fences, or other obstruct...

WiFi issues are usually related to router settings or signal. Please check:1.Does the device only support 2.4GHz WiFi?● If your router uses the same SSID for 2.4GHz and 5GHz, please set a separate ...

1.Confirm whether your country supports 4G service. Supported countries and regions include:United States, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Fr...

This usually relates to signal strength or service status. Please follow these steps:4G Light Flashing (Signal Unstable)1.Check the 4G signal strength at your location using your phone2.If the phon...

1.Check whether this issue happens every time the device leaves the dock2.If yes, please contact support@anthbot.com and provide:● Device SN● Order number

1.Place the device on the charging dock for 10–15 minutes2.Make sure the charging dock indicator light is on3.Press and hold the power button for 3–5 secondsIf the issue persists, please contact su...

① What should I do if the screen keeps showing “----” for more than 1 minute?Please check:● Is the aviation connector loose? (Include a photo of the aviation connector)● Unscrew the connector and c...